Slides now available from my talk as part of the lecture series:
A discussion of active and integral customer service by academic
libraries.

Scholar | Speaker | Writer | Teacher | Advocate
Slides now available from my talk as part of the lecture series:
A discussion of active and integral customer service by academic
libraries.
“Reference Authoring” School of Information’s iForum, University of Texas, Austin, TX
Wednesday, February 8th, 2006
Abstract: Digital reference is not just reference interviews online. The main difference is the production of a “reference artifact.” In face-to-face reference, work must be done to retain the transaction (it must be recorded, or written down…action must occur), whereas in digital reference the opposite is true (the e-mail must be deleted, the database purged). This may seem like a small difference at first, but it is critical. With recorded transactions knowledge bases can be created, pathfinders authored, training can occur with real data, etc. This use of digital reference output is called reference authoring. This presentation will explore reference authoring, the use of induction and complexity research to manage knowledge created through reference authoring and the increasing intersection between reference and information retrieval.
Slides: https://davidlankes.org/rdlankes/Presentations/2006/RefA.pdf
Digital reference is not just reference interviews online. The main difference is the production of a â??reference artifact.â?? In face-to-face reference, work must be done to retain the transaction (it must be recorded, or written down…action must occur), whereas in digital reference the opposite is true (the e-mail must be deleted, the database purged). This may seem like a small difference at first, but it is critical. With recorded transactions knowledge bases can be created, pathfinders authored, training can occur with real data, etc. This use of digital reference output is called reference authoring. This presentation will explore reference authoring, the use of induction and complexity research to manage knowledge created through reference authoring and the increasing intersection between reference and information retrieval.
“Reference Authoring.” Virtual Reference Desk Annual Conference, San Francisco, CA. Presented current research on reference authoring emphasizing Reference Extract.
Slides: https://davidlankes.org/rdlankes/Presentations/2005/Authoring.pdf
Closing Session at the Virtual Reference Desk Annual Conference, San Francisco, CA. Recap of conference topics, themes and ideas.
Slides: https://davidlankes.org/rdlankes/Presentations/2005/Closing.pdf
Opening Session at the Virtual Reference Desk Conference, San Francisco, CA. Presentation on current issues and themes in digital reference and overview of the Virtual Reference Desk accomplishments.
Abstract: Presentation on current issues and themes in digital reference and overview of the Virtual Reference Desk accomplishments.
Slides: https://davidlankes.org/rdlankes/Presentations/2005/VRDOpen.pdf
“Reference Authoring” Friday Seminar SIMS, UC Berkeley, Berkeley, CA. Discussed the intersection between digital reference and information retrieval.
Slides: https://davidlankes.org/rdlankes/Presentations/2005/berkeley.pdf
“Digital and Information Trends on the Library Landscape,” AASTO RAC, Wilmington, NC. Presented changes in libraries as a result of a changing technology landscape.
Abstract: A discussion of the changing role of libraries in industry from external information providers, to organization wide repositories.
Slides: https://davidlankes.org/rdlankes/Presentations/2005/AASHTO.pdf
“Building DREW,” Reference Research Roundtable, ALA Annual Conference, Chicago, IL. Presentation on the Digital Reference Electronic Warehouse.
Abstract: The goals of the DREW project are to: create a schema useful in archiving components of a reference transaction in a standardized manner; work with services to turn their archives into the DREW format; collect, clean, and remove personally identifiable information; create an exploration space for library scientists to create new models, measures, reports, and generalizations about the reference process; and create the infrastructure to allow services to directly benefit from the models the researchers create. Both librarians and researchers will learn how they can participate in the collaborative DREW project.
Slides: https://davidlankes.org/rdlankes/Presentations/2005/LankesRoundtable.pdf
“Virtual Reference,” NYSLAA Annual Conference, Geneva, NY. Discussion on how virtual reference can impact library assistants.
Slides: https://davidlankes.org/rdlankes/Presentations/2005/NYSLAA.pdf