“Education Information: Lessons Learned in Supporting K-12 Education” Presentation to the Joint PI Meeting of NSF and IMLS Washington, DC. Slides: https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Presentations/2003/JointPI.pdf

Closing Session at the Virtual Reference Desk Conference, San Antonio, TX. Slides: https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Presentations/2003/VRDClose.pdf

“Digital Reference Research: Fusing Research and Practice” Session at the Virtual Reference Desk Conference, San Antonio, TX. Slides: https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Presentations/2003/research.pdf

“Reference Roundup – Integrating the Virtual Reference Experience: Theory and Practice” Opening Session at the Virtual Reference Desk Conference, San Antonio, TX. Slides: https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Presentations/2003/VRDOpen.pdf

“Personnel Management and Training for Digital Reference Services” Pre-Conference Session at the Virtual Reference Desk Conference, San Antonio, TX. Slides: https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Presentations/2003/VRDTraining.pdf

“The Future of Reference” Columbia University Libraries, New York, NY. Slides: https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Presentations/2003/ColumbiaStaff.pdf

“Can Librarians Afford the Cutting Edge?” Polaris Users Group, Syracuse, NY. Slides: https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Presentations/2003/GISKeynote.pdf

“Customer Service: Part of a Grand Tradition” Pennsylvania State University Libraries, State College, PA. Slides:

“The Evolving Education Digital Library: Or Why the Plumbing Matters” Apple Education Leadership Institute, Key West, FL. Slides: https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Presentations/2003/Apple.pdf