“Education Information: Lessons Learned in Supporting K-12 Education” Presentation to the Joint PI Meeting of NSF and IMLS Washington, DC.
Slides: https://61c5b7.p3cdn1.secureserver.net/rdlankes/Presentations/2003/JointPI.pdf
Closing Session at the Virtual Reference Desk Conference
Closing Session at the Virtual Reference Desk Conference, San Antonio, TX.
Slides: https://61c5b7.p3cdn1.secureserver.net/rdlankes/Presentations/2003/VRDClose.pdf
Digital Reference Research: Fusing Research and Practice
“Digital Reference Research: Fusing Research and Practice” Session at the Virtual Reference Desk Conference, San Antonio, TX.
Slides: https://61c5b7.p3cdn1.secureserver.net/rdlankes/Presentations/2003/research.pdf
Reference Roundup – Integrating the Virtual Reference Experience: Theory and Practice
“Reference Roundup – Integrating the Virtual Reference Experience: Theory and Practice” Opening Session at the Virtual Reference Desk Conference, San Antonio, TX.
Slides: https://61c5b7.p3cdn1.secureserver.net/rdlankes/Presentations/2003/VRDOpen.pdf
Personnel Management and Training for Digital Reference Services
“Personnel Management and Training for Digital Reference Services” Pre-Conference Session at the Virtual Reference Desk Conference, San Antonio, TX.
Slides: https://61c5b7.p3cdn1.secureserver.net/rdlankes/Presentations/2003/VRDTraining.pdf
The Future of Reference
“The Future of Reference” Columbia University Libraries, New York, NY.
Slides: https://61c5b7.p3cdn1.secureserver.net/rdlankes/Presentations/2003/ColumbiaStaff.pdf
Can Librarians Afford the Cutting Edge?
“Can Librarians Afford the Cutting Edge?” Polaris Users Group, Syracuse, NY.
Slides: https://61c5b7.p3cdn1.secureserver.net/rdlankes/Presentations/2003/GISKeynote.pdf
Customer Service: Part of a Grand Tradition
“Customer Service: Part of a Grand Tradition” Pennsylvania State University Libraries, State College, PA.
Slides:
The Evolving Education Digital Library: Or Why the Plumbing Matters
“The Evolving Education Digital Library: Or Why the Plumbing Matters” Apple Education Leadership Institute, Key West, FL.
Slides: https://61c5b7.p3cdn1.secureserver.net/rdlankes/Presentations/2003/Apple.pdf