“Education Information: Lessons Learned in Supporting K-12 Education” Presentation to the Joint PI Meeting of NSF and IMLS Washington, DC.
Closing Session at the Virtual Reference Desk Conference
Closing Session at the Virtual Reference Desk Conference, San Antonio, TX.
Digital Reference Research: Fusing Research and Practice
“Digital Reference Research: Fusing Research and Practice” Session at the Virtual Reference Desk Conference, San Antonio, TX.
Reference Roundup – Integrating the Virtual Reference Experience: Theory and Practice
“Reference Roundup – Integrating the Virtual Reference Experience: Theory and Practice” Opening Session at the Virtual Reference Desk Conference, San Antonio, TX.
Personnel Management and Training for Digital Reference Services
“Personnel Management and Training for Digital Reference Services” Pre-Conference Session at the Virtual Reference Desk Conference, San Antonio, TX.
The Future of Reference
“The Future of Reference” Columbia University Libraries, New York, NY.
Can Librarians Afford the Cutting Edge?
“Can Librarians Afford the Cutting Edge?” Polaris Users Group, Syracuse, NY.
Customer Service: Part of a Grand Tradition
“Customer Service: Part of a Grand Tradition” Pennsylvania State University Libraries, State College, PA.
Slides:
The Evolving Education Digital Library: Or Why the Plumbing Matters
“The Evolving Education Digital Library: Or Why the Plumbing Matters” Apple Education Leadership Institute, Key West, FL.