“The Future of Reference” VRD 2002 Annual Conference, Chicago, IL.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/Future.pdf
Impact and Opportunity of Digital Reference in Primary and Secondary Education
“Impact and Opportunity of Digital Reference in Primary and Secondary Education” VRD 2002 Annual Conference, Chicago, IL.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/Education.pdf
Introduction
“Introduction” VRD 2002 Annual Conference, Chicago, IL.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/IntroChart.pdf
The Future of Reference
“The Future of Reference” MINITEX Reference Symposium, Minneapolis, MN.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/MINITEX.pdf
Virtual Think
“Virtual Think” Bibliocentre Libraries Meeting, Toronto, CA
Slides: https://davidlankes.org/rdlankes/Presentations/2002/VirtualThink.pdf
Impact and Opportunity of Digital Reference in Primary and Secondary Education
“Impact and Opportunity of Digital Reference in Primary and Secondary Education” Digital Reference Research Symposium, Cambridge, MA.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/k12.pdf
Setting the Standards for Virtual Reference
“Setting the Standards for Virtual Reference” National Library of Canada Forum on Digital Reference, Ottawa, Canada.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/NLC.pdf
Introductory Thoughts: Charting the Course
“Introductory Thoughts: Charting the Course” RUSA/MARS Pre-Conference Keynote at the ALA Annual Conference, Atlanta, GA.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/IntroChart.pdf
Setting the Standards in Digital Reference: Defining Quality and Performance Measures
“Setting the Standards in Digital Reference: Defining Quality and Performance Measures” RUSA/MARS Pre-Conference at the ALA Annual Conference, Atlanta, GA
Digital Reference Services
“Digital Reference Services” Pennsylvania Library District Library Centers Meeting, Hershey, PA.