Digital Reference Services and Centers at the United States Department of Education: Analysis and Recommendations

Digital Reference Services and Centers at the United States Department of Education: Analysis and Recommendations. Silverstein, J.L. and Lankes, R. David (1999). Commissioned research report to the U.S. Department of Education. Available: ERIC Clearinghouse on Information and Technology; Syracuse, NY.

https://davidlankes.org/rdlankes/Publications/Others/EdCenters.pdf