Category Archives: Book Chapter

The Digital Reference Electronic Warehouse (DREW) Project: Creating the Infrastructure for Digital Reference Research through a Multi-Disciplinary Knowledge Base

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thesis papers in computer science The Digital Reference Electronic Warehouse (DREW) Project: Creating the Infrastructure for Digital Reference Research through a Multi-Disciplinary Knowledge Base, Nicholson, S. and Lankes, R. D. (2005). In Lankes, Abels, White, and Haque (Eds)., Creating a Reference Future. Neal-Schuman Publishers, Inc.

Digital Reference

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source link “Digital Reference.” Lankes, R. David (2003). In Miriam Drake (Ed.), Encyclopedia of Library and Information Science (2nd Edition). New York: Marcel Dekker, Inc. https://davidlankes.org/rdlankes/Publications/Others/Encyclo-DigRef.pdf

Virtual Service

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levitra zhewitra Virtual Service. Lankes, R. David (2002). In Melling, M. and Little, J. (Ed.), Building a Successful Customer-service Culture: A guide for Library and Information Managers. Library Association Publishing: London, UK. https://davidlankes.org/rdlankes/Publications/Chapters/VirtServ.pdf

Assessing Quality in Digital Reference Services: An Overview of the Key Literature in Digital Reference

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steve harvey motivational speech Assessing Quality in Digital Reference Services: An Overview of the Key Literature in Digital Reference. Gross, M., McClure, C. and Lankes, R. David (2002). In R. D. Lankes, C. McClure, M. Gross and J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc.