“AskNSDL: A Revelatory Case?” 2002 NSDL All Projects Meeting, Washington, DC.
The Future of Reference
“The Future of Reference” VRD 2002 Annual Conference, Chicago, IL.
Impact and Opportunity of Digital Reference in Primary and Secondary Education
“Impact and Opportunity of Digital Reference in Primary and Secondary Education” VRD 2002 Annual Conference, Chicago, IL.
Introduction
“Introduction” VRD 2002 Annual Conference, Chicago, IL.
The Future of Reference
“The Future of Reference” MINITEX Reference Symposium, Minneapolis, MN.
Virtual Think
“Virtual Think” Bibliocentre Libraries Meeting, Toronto, CA
Impact and Opportunity of Digital Reference in Primary and Secondary Education
“Impact and Opportunity of Digital Reference in Primary and Secondary Education” Digital Reference Research Symposium, Cambridge, MA.
Setting the Standards for Virtual Reference
“Setting the Standards for Virtual Reference” National Library of Canada Forum on Digital Reference, Ottawa, Canada.
Introductory Thoughts: Charting the Course
“Introductory Thoughts: Charting the Course” RUSA/MARS Pre-Conference Keynote at the ALA Annual Conference, Atlanta, GA.
Setting the Standards in Digital Reference: Defining Quality and Performance Measures
“Setting the Standards in Digital Reference: Defining Quality and Performance Measures” RUSA/MARS Pre-Conference at the ALA Annual Conference, Atlanta, GA