“AskNSDL: A Revelatory Case?” 2002 NSDL All Projects Meeting, Washington, DC. Slides: https://davidlankes.org/rdlankes/Presentations/2002/AskNSDL-Services.pdf

“The Future of Reference” VRD 2002 Annual Conference, Chicago, IL. Slides: https://davidlankes.org/rdlankes/Presentations/2002/Future.pdf

“Impact and Opportunity of Digital Reference in Primary and Secondary Education” VRD 2002 Annual Conference, Chicago, IL. Slides: https://davidlankes.org/rdlankes/Presentations/2002/Education.pdf

“Introduction” VRD 2002 Annual Conference, Chicago, IL. Slides: https://davidlankes.org/rdlankes/Presentations/2002/IntroChart.pdf

“The Future of Reference” MINITEX Reference Symposium, Minneapolis, MN. Slides: https://davidlankes.org/rdlankes/Presentations/2002/MINITEX.pdf

“Virtual Think” Bibliocentre Libraries Meeting, Toronto, CA Slides: https://davidlankes.org/rdlankes/Presentations/2002/VirtualThink.pdf

“Impact and Opportunity of Digital Reference in Primary and Secondary Education” Digital Reference Research Symposium, Cambridge, MA. Slides: https://davidlankes.org/rdlankes/Presentations/2002/k12.pdf

“Setting the Standards for Virtual Reference” National Library of Canada Forum on Digital Reference, Ottawa, Canada. Slides: https://davidlankes.org/rdlankes/Presentations/2002/NLC.pdf

“Introductory Thoughts: Charting the Course” RUSA/MARS Pre-Conference Keynote at the ALA Annual Conference, Atlanta, GA. Slides: https://davidlankes.org/rdlankes/Presentations/2002/IntroChart.pdf

“Setting the Standards in Digital Reference: Defining Quality and Performance Measures” RUSA/MARS Pre-Conference at the ALA Annual Conference, Atlanta, GA Slides: /rdlankes/Presentations/2002/Standards.pdf

“Digital Reference Services” Pennsylvania Library District Library Centers Meeting, Hershey, PA. Slides: /rdlankes/Presentations/2002/digRefSer.pdf