“Impact and Opportunity of Digital Reference in Primary and Secondary Education” Digital Reference Research Symposium, Cambridge, MA.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/k12.pdf
Integrating Expertise into the NSDL: Putting a Human Face on the Digital Library
Pomerantz, J., and Lankes, R. D. (2002, 14-18 July). Integrating Expertise into the NSDL: Putting a Human Face on the Digital Library. Poster presented at the Joint Conference on Digital Libraries, Portland, OR.
Setting the Standards for Virtual Reference
“Setting the Standards for Virtual Reference” National Library of Canada Forum on Digital Reference, Ottawa, Canada.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/NLC.pdf
Introductory Thoughts: Charting the Course
“Introductory Thoughts: Charting the Course” RUSA/MARS Pre-Conference Keynote at the ALA Annual Conference, Atlanta, GA.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/IntroChart.pdf
Setting the Standards in Digital Reference: Defining Quality and Performance Measures
“Setting the Standards in Digital Reference: Defining Quality and Performance Measures” RUSA/MARS Pre-Conference at the ALA Annual Conference, Atlanta, GA
Digital Reference Services
“Digital Reference Services” Pennsylvania Library District Library Centers Meeting, Hershey, PA.
Intro and the Digital Reference Cloud plus Standards to Make it Work: Information about Standards and a Guide for Planning for a Digital Reference Service
“Intro and the Digital Reference Cloud plus Standards to Make it Work: Information about Standards and a Guide for Planning for a Digital Reference Service.” ACRL Pre-conference Workshop at ALA Midwinter, New Orleans, LA
Slides:
Assessing the Provision of Networked Services: ERIC as an Example
Assessing the Provision of Networked Services: ERIC as an Example. Lankes, R. David (2001). In McClure, C. and Bertot, J.C. (Ed.), Evaluating Networked Information Services: Techniques, Policy and Issues. Information Today: Medford, NJ.
Digital Reference at the U.S. Department of Education: Implications for Digital Reference Software Tools
Digital Reference at the U.S. Department of Education: Implications for Digital Reference Software Tools. Silverstein, J.L. and Pomerantz, J. and Lankes, R. David (2001). Commissioned research report to the U.S. Department of Education. Available: ERIC Clearinghouse on Information and Technology; Syracuse, NY.
Assessing Quality in Digital Reference Services
Assessing Quality in Digital Reference Services. Lankes , R. David, McClure, C., and Gross, M. (2001). In 2001 Proceedings of the 64st Annual Meeting (Vol. 38). The American Society for Information Science, Silver Spring, MD.