Implementing Digital Reference Services: Setting Standards and Making it Real. Lankes, R. David, McClure, C., Gross, M., and Pomerantz, J. (Eds.). (2002). New York: Neal-Schuman Publishers. Also published by Facet Publishing, the publisher of the UK Library Association
The Future of Reference
“The Future of Reference” MINITEX Reference Symposium, Minneapolis, MN.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/MINITEX.pdf
Virtual Think
“Virtual Think” Bibliocentre Libraries Meeting, Toronto, CA
Slides: https://davidlankes.org/rdlankes/Presentations/2002/VirtualThink.pdf
Impact and Opportunity of Digital Reference in Primary and Secondary Education
“Impact and Opportunity of Digital Reference in Primary and Secondary Education” Digital Reference Research Symposium, Cambridge, MA.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/k12.pdf
Integrating Expertise into the NSDL: Putting a Human Face on the Digital Library
Pomerantz, J., and Lankes, R. D. (2002, 14-18 July). Integrating Expertise into the NSDL: Putting a Human Face on the Digital Library. Poster presented at the Joint Conference on Digital Libraries, Portland, OR.
Setting the Standards for Virtual Reference
“Setting the Standards for Virtual Reference” National Library of Canada Forum on Digital Reference, Ottawa, Canada.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/NLC.pdf
Introductory Thoughts: Charting the Course
“Introductory Thoughts: Charting the Course” RUSA/MARS Pre-Conference Keynote at the ALA Annual Conference, Atlanta, GA.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/IntroChart.pdf
Setting the Standards in Digital Reference: Defining Quality and Performance Measures
“Setting the Standards in Digital Reference: Defining Quality and Performance Measures” RUSA/MARS Pre-Conference at the ALA Annual Conference, Atlanta, GA
Digital Reference Services
“Digital Reference Services” Pennsylvania Library District Library Centers Meeting, Hershey, PA.
Intro and the Digital Reference Cloud plus Standards to Make it Work: Information about Standards and a Guide for Planning for a Digital Reference Service
“Intro and the Digital Reference Cloud plus Standards to Make it Work: Information about Standards and a Guide for Planning for a Digital Reference Service.” ACRL Pre-conference Workshop at ALA Midwinter, New Orleans, LA
Slides: