Assessing the Provision of Networked Services: ERIC as an Example

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Assessing the Provision of Networked Services: ERIC as an Example. Lankes, R. David (2001). In McClure, C. and Bertot, J.C. (Ed.), Evaluating Networked Information Services: Techniques, Policy and Issues. Information Today: Medford, NJ.

https://davidlankes.org/rdlankes/Publications/Chapters/ASISBK.pdf

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