“Killing the User and Other Necessary Acts” Keynote, Polaris Users Group Annual Meeting, Syracuse, NY.
Abstract: You are not a user, you are not a customer, or consumer – you are a participant in control of your world and able to shape your own learning and environment. So are those we seek to serve. Instead of looking at the members of our libraries as passive consumers we must see them as active constructors. What should our library systems look like to participants, not users?