The Too Long; Didn’t Read version of this message is that as part of my work as the Bowden Professor I would like to connect library science students to the real work of great libraries. To that end I am looking for projects that teams can work on in a Community Engagement course and more in-depth capstone projects that I will fund. Interested? fill out the form below.
In August of this year, I started as the Virginia & Charles Bowden Professor of Librarianship at the University of Texas at Austin. Over the past two months I’ve been developing a plan to strengthen the ties between Austin’s iSchool and the library community. I’m writing you today about two of those efforts. Two efforts that will give our library students opportunities to get real experience in libraries.
Hi, my name is David Lankes. When I wrote the Atlas of New Librarianship 11 years ago my goal was to start a conversation about librarians, libraries, and their role in helping communities of all sorts make better decisions and help community members find meaning in their lives. Over the past decade that conversation has spread across the globe. It has also grown deeper with passionate new voices adding new perspectives, expertise, and challenges.
Greetings all. First let me apologize that I am not in there in person. I can promise you that I am on the losing side of this equation.
Of course, we have become increasing used to this story. Projects started, moving online, slowly trying to regain normalcy and then back online. It seems all of our lives have become a series of waves, variants, and social distancing. Even as we look for the positives that have come out of the pandemic such as accelerated digitization of services and a shift in the work of librarians from maintaining spaces to content creation and community outreach, we must also acknowledge 4 million dead worldwide.
I am so happy to announce a symposia series on New Librarianship.
Ten years ago MIT Press published The Atlas of New Librarianship. We are taking the opportunity of its 10th anniversary to explore some of the key issues in librarianship that have evolved and emerged since 2011 in a series of online symposia in October and November 2021. We would like to invite you to be a part.
The symposia series is sponsored by MIT Press, the University of South Carolina, the International Federation of Library Associations and Institutions, the British Library, KB National Library of the Netherlands, the U.S. Institute of Museum and Library Services, Gigabit Libraries Network, URFIST de Bordeaux, Enssib, and the Black Caucus of the American Library Association. We also expect more international organizations to join as sponsors shortly.
Symposia sessions will be streamed live, free of charge, and with efforts made to meet accessibility needs. Detailed descriptions for each topical area are below.
Accepted abstracts will be presented during a symposium and published on the University of South Carolina ScholarOne digital platform. Three abstracts for each symposium will be invited for development into white papers and awarded $2500 stipends. In addition, selected presentations will be developed into commissioned essays to be included in the Atlas of New Librarianship. Submissions from library practitioners and early career faculty are highly encouraged.
Each symposium will focus on concepts that guide library practice and development, rather than focusing on skills or specific functions tied to a given institution. Participants will be encouraged to seek broad concepts and theory that ultimately determine how librarianship is defined in and outside of the context of a library, as well as beyond sectors (public, academic, school, etc.). These symposia seek the ideas that will guide the field over the next decade instead of the latest trends or services.
Abstract submissions should address one of the four following core topics:
Symposium 1: Equity, Diversity, and Inclusion: The vital need for diversity in librarianship stems from twin beliefs in the inherent value and dignity of all people and in the fact that the best knowledge is derived from the richest variety of sources. How can this be expressed as a core value of librarianship and what are its implications for the institutions librarians build and maintain? How can we address institutional racism, biases, discrimination, and inaccessibility in library institutions, education, and practice internationally? How might we integrate principles of inclusion and universal design?
Symposium 2: Post-Neutrality Librarianship: Librarians cannot be unbiased neutral information professionals and passionate advocates for better communities. To seek an improved society calls for a vision of what “improved” means. How can librarians reconcile the reality of making service decisions in a context of limited resources with a mandate to serve the whole community?
Symposium 3: International Influences: Concepts of diversity, of service, and of librarianship itself are strongly influenced by local contexts. The idea that the work of librarians looks the same in Kenya, Norway, China, and the United States is founded on the strained concept that universal structures serve all. What in librarianship transcends national boundaries, what varies, and what is the process that connects the two?
Symposium 4: A New Normal Agenda in a COVID-Affected World: The COVID pandemic has put in sharp contrast the role of libraries in communities, and made clear how what was once considered normal, must never be normalized again. Librarians must fight for universal broadband, better workforce development, and expand democratic conversations, to ensure the wellbeing of communities and understand their roles in a crisis. What does the new normal agenda for librarianship look like?
Paper Abstract Submissions:
Abstracts for papers to be presented during a symposium should discuss, analyze, and critique critical ideas, theories, and concepts addressed within the chosen symposium topic. Submissions will be evaluated on quality of content; theoretical, conceptual, or practical significance; relevance for practice; originality; and clarity. The maximum length for an abstract, including references, is 500 words. Appendices should not be included. No author names should be listed in the abstract submitted for review.
Creative Format Contribution Proposals:
In addition to the call for paper abstracts, we invite multimedia contributions in visual, audio, audiovisual, or hybrid formats. Contributions should include a sample of work and a contributor statement and engage with critical ideas, theories, and concepts addressed within the chosen symposium topic. Submissions will be evaluated for quality of content; theoretical, conceptual, or practical significance; relevance for practice; and creativity.
Editorial Board Review: Submissions will be refereed by an editorial board assigned to each symposium area. Please see the “About” page for Editorial Board Member information.
June 30, 2021: Abstract submissions due by 11:59 PM EST
August 1, 2021: Notification of abstract and creative format proposal acceptance; notification of abstracts selected for white paper commissions
October 28, 2021: Equity, Diversity, and Inclusion Symposium
November 4, 2021: Post-Neutrality Librarianship Symposium
November 11, 2021: International Influences Symposium
November 18, 2021: A New Normal Agenda in a COVID-Affected World Symposium
February 28, 2022: Publication submissions due by 11:59 PM EST (GMT -5)
July 2022: Processing of materials, copyediting of submissions, and preparation of introductory materials, including audio introductions of selected content, will be completed and published on the University of South Carolina ScholarOne site.
End of 2022 (approximate): Target publication date for The Atlas of New Librarianship,Second Edition
On Tuesday I had the honor of joining a launch event with the National Library of Peru. The library, working with the Library of Valencia, have translated Expect more into Spanish. It is a part of the National Library of Peru’s Reading, Library and Community Book seriesBest yet, they have released it to the world!
I am so happy to join you today for the launch of Expect more as part of the “Reading, Library and Community” Book series. I want to thank the National Library of Peru and the librarians of Valencia for their work translating and publishing the Spanish language version.
Greetings, and thank you for having me. I would like to thank Dr. Prado in particular, not only for the invitation, but also for being such a great collaborator over the years.
I see that the theme for today is “Libraries for a better world.” I have to tell you that after the past year, I could certainly use a better world right now. After this past year, a world without COVID would be nice. Without the isolation of the pandemic, without the loss, and the fear would be nice. A better world where public health is not intertwined with political ideologies. Where a mask is not a statement.
A better world where we don’t pit the economy against the environment and where the color of your skin or the place of your birth does not determine your future.
On January 22nd Publisher’s Weekly published on OpEd of mine in their Soapbox. It was based on a longer piece I wrote on Facebook. Here is the longer version.
On January 6th insurrectionists invade the Capital in Washington DC to attempt to subvert the will of the American people by attempting to overturn the presidential election. They did so after a morning, and indeed, months of instigation founded on misinformation, false grievance, and a climate that increasingly defines politics as a pursuit of power over the judicious use of power at the behest of the people.
It has taken me several days to begin to make sense of this, to get over my anger, and to affirm for myself a way forward. For me, as an information scientist; as a director of an academic program that prepares librarians and information professionals; as an author and speaker, the way forward is clear: we must rebuild the civic and educational structures that bring communities together.
This is not a shocking conclusion. One could even rightly say it is a self-serving one. After all, as a scholar, educator, and author I am invested in the success of these institutions. However, I am invested because I continue to see their value and positive transformational potential.
I am invested because I have seen when libraries break out of the artificial bounds of collections and neutrality, they become instruments of community cohesion. I have seen libraries host difficult conversations on race. I have seen libraries bring together a people on issues of immigration. I have seen libraries fight for the poor, and the incarcerated, and the all too forgotten in attempts to remove the alien nature of neighbors. From drag queen story hours, to human libraries, to simply providing a collection that captures the value and richness of the human experience, our public libraries must continue to weave together a fragmented social fabric one person, one neighborhood, one nation at a time.
I am invested because I have not only seen for myself, but read study after study on the power school librarians in the education of our youth. I have seen dedicated educators in out school’s largest and most inclusive classrooms, school libraries, make a safe space for the marginalized. I have seen school librarians go beyond the limits of testing to engage children in true inquiry and spark the passion for learning. I have seen school libraries with books and makerspaces, and hydroponic gardens, and talent shows, and whole programs give students status and meaning in an education system all too often focused on outcomes and curricular standards. And I have seen school librarians from the cities and the states again and again and again sound the alarm that literacy in this era must be more than reading and arithmetic but understanding and the ability to interrogate messages and claims in the media, on the net, and in the very conversations we have as a nation. Alas, I have also too often seen these heroes and their programs cut based on the false premise that the only learning that occurs in a school is tied to a textbook.
I am invested because I have seen academic libraries and archivists not simply preserve our cultural heritage, but make it accessible and meaningful to their universities, and the world at large. I have seen stewards of the record of our history, with a degree, or without, force us all to honestly acknowledge a past of racism, bigotry, exclusion, and authoritarianism that does not simply inform our present, but is part of our present mechanisms of systemic racism and political ideologies. I have seen medical librarians ensure that today’s front-line health workers are prepared to face the savage reality of COVID and the savage reality of non-critical thinkers that dismiss science for adherence to political messaging. I have seen academic librarians dedicate themselves to prepare college students of this nation to do actual research, embracing Google and social media, but also the scholarly record, and the foment of investigation.
I am invested because I have seen the power of the information professional, the IT worker, the social media strategist, the data scientist when they are prepared with the ethical skills to complement their technical ones. I have seen the IT manager and the business process analysts ensure that we never see our fellow citizens as simply consumers or dopamine triggered users, but rather as human beings. Human beings that at their core seek safety and certainty and meaning in their lives – and when an unjust society deprives them of means of engaging in the democracy and the economy, they have no choice but to turn to demagogues who mask narcissism in patriotism, and self-interest in twisted visions of greatness.
The future of this nation is not the sole property of a political party. The future of this nation is in the capabilities and education of its citizens. Again and again and again we see that when “enemies” come together in honest and civil conversations – when they are exposed to “the other”- they find commonality. It is too easy to hate through a screen, particularly when the person on the other end may not be a person at all.
My own work seeks to better understand the role of librarians in society. As part of that I have come to the conclusion that there is no neutrality in the work of information. All views are not equal, all visions for the future are not the same nor must they presented in an unbiased or equal fashion. A vision of the future where elections are overturned by the group most willing to tear down social norms and resort to violence is not as valid as a future where righteous protest over inequity are protected. A future where profit drives national narratives and is preferred over community forums of civic engagement is not the right future. A future where libraries and schools are restricted to providing only a prepackaged version of “objective belief,” must be rejected. In its place we must all embrace and prepare for a complex world where human desire for meaning must temper a baser desire for power and exclusion.
I am invested in the success of libraries, and schools, and academia because I believe they are the essential social infrastructure to move us past the dark actions of January 6th. I ask that we all invest in them and ensure our voices are heard and our democracy strengthened. I am not asking us all to magically agree, but to agree that it is through debate and seeking fair and equitable mechanisms (elections, governance, education) that we will be great. And I am asking us all to acknowledge that we are not there yet. I am asking us to invest not in a person or a party, but in our neighbors whatever their color, or whoever they love, or however they identify themselves.
I also acknowledge that I am making this request from a place of privilege and economic stability. I am making this request on lands taken from indigenous people, and I am asking for peaceful revision to a system that all too often used violent means to suppress people of color.
This country was founded with the following words:
“We the People of the United States, in Order to form a more perfect Union, establish Justice, ensure domestic Tranquility, provide for the common defence, promote the general Welfare, and secure the Blessings of Liberty to ourselves and our Posterity, do ordain and establish this Constitution for the United States of America.”
These words were a mission, not a statement of fact. It was the starting point…we did not form a perfect Union, we formed a government to seek one out. We, as a nation, a colonizing power, a slave owning nation, an imperfect collection of very fallible human beings, put in writing not some statement of success, but of aspiration. An aspiration that we MUST continue today. WE ARE NOT A PERFECT UNION. We will never be a perfect union because the definition of such a thing will change with the advent of new understandings of physics that can enlighten or build bombs; with new medical capabilities that both save lives and bankrupt those unable to pay for them; with new understandings of sexuality and gender that can both liberate and evoke fearful condemnation; and, yes, with new technology that can connect mankind and allow the worst of our human nature to seek out its peers.
I am invested in seeking out a more perfect union, and believe such a pursuit begins with equitable education, information, and conversation.
Each week The Skillset Podcast will feature conversations with librarians and other key players in the information world seeking to illuminate the complex issues facing libraries and other institutions in these unprecedented times. New episodes will post on Fridays and will be featured in Publishers Weekly’s Preview for Librarians e-newsletter
“This podcast began with a problem,” says podcast co-host R. David Lankes. “Here at the University of South Carolina School of Information Science we had just added a course on Community Engagement and Service to the core of our library science degree. And suddenly, in 2020, with the impact of the Covid-19 crisis and a long overdue racial and social justice awakening, everything we thought we knew about the subject went out the window. These massive disruptions have shaken the library world to its core. Libraries have long rested on their virtue, and their connection to the community. And suddenly, libraries were separated from their communities as their physical buildings were forced to close. And as a profession, librarians are finally committing to addressing their own issues, including the legacy of systemic racism, vocational awe, and the safety and well-being of our workers.”
Season One of The Skillset Podcast will focus on libraries in the wake of protests and the pandemic, and will feature conversations with an array of library directors, activists, and educators exploring how libraries are changing to meet the needs of their communities amid the Covid-19 pandemic and the movement for social and racial justice. And each season will be aligned with the academic semester, giving listeners an opportunity to explore the issues and themes being addressed by library science students today.
“This podcast is an amazing opportunity for us to continue building those bridges between theory and practice,” says co-host Nicole A. Cooke. “It is an opportunity for us to connect with library professionals who are actually ‘walking the walk’ and using their expertise to educate our students about the true meaning of community literacy, and to expose new ideas and practices to a wider audience.”
Greetings and thank you for giving me time to talk about the importance of library and place at this unique point in time and moving forward. I have had the good fortune to observe and speak with librarians around the globe, including in Scotland, and see a very bright future ahead for public libraries if we invest now. Libraries have been and will continue to be vital social infrastructure for communities. They provide safe physical and digital spaces for citizens to explore dangerous ideas.
Don’t get me wrong, it’s an intimidating prospect thinking about the role of public libraries over the next 5 years. The world is changing, it seems, minute by minute. How do we forecast 5 years ahead? Well, there is good news. It turns out that in this pandemic, the process of evolution in libraries over the past decade have served us well. Today we know the library as a platform, physical and virtual, that helps communities make smarter decisions, and to help citizens find meaning in their lives.
There is a lot I could talk about, and advocate for, around the next 5 years of Scottish public libraries, but for today, let me limit my comments to the library as a place. A place online and on the ground that is part of a community crafting a new normal post pandemic. I start with a sample of how world-class public libraries have begun creating a new normal in communities globally.
In the suburbs of Oslo a branch library acts as a community living room hosting live music and an annual comicon. Meanwhile downtown the new central library has just opened with half the books as the previous main library to make room for meeting rooms, theaters, maker spaces and lecture halls to host community conversations. The role of library as convenors and facilitators of vital conversations comes from the fact that in Norway, as in Finland, the library law mandates public libraries support and promote conversations around democracy.
In Aarhus Denmark the central library has an enormous bell at its center that rings with the birth of every new child in the city. It is an auditory reminder that the library is connected to the citizens from the moment they are born. The librarians have such a strong relationship with their community that there are buildings they simply leave unlocked afterhours – allowing the community use of the library 24 hours a day. The library there is seen not as a place or a building, but as a movement where librarians work with local community organizations and businesses to advance the needs of the community.
Here in the states Seattle, San Francisco, and Salt Lake City have made public libraries the cornerstones of economic and urban revitalization plans.
In Charleston South Carolina the community is turning to the library to help lead the city in increasing diversity, addressing social justice issues, and facilitating a conversation on a more just and equitable future.
Before I go farther, there is a point I cannot overstate – though I will try – all of these places may have beautiful architecture, a fine collection of materials, but none of them would rate a mention without the people that staff them. Librarians, community organizers, volunteers, all are what make a library great.
If all you do in the next 5 years is install WiFi, and loos while adding a few dollars to the collection budget, it will be 5 years wasted. What Scotland needs is a network of connected professionals dedicated to not only serving local needs but connecting local expertise to national aspirations and impacts. We are in the middle of history. Yes, the pandemic, but also a point as a world of growing xenophobic nationalism, a growing wealth gap, racial awakening, and shifting international alliances. An inflection point where democracy being tested. Scotland deserves a public library service that tends to our damaged certainty in the world and one that will knit together a social fabric that uses the diverse brilliance of her citizens to lead the way to a better tomorrow.
That may seem like a tall order, but we know how to make it happen. First, I beg you, do not think of libraries as buildings or collections. Don’t even think of them as originations and institutions. Think of them as platforms.
In technological terms, a platform is a set of functions and systems that are not only integrated tightly together, but can be used to create new services. The internet, for example, is very much a platform. It dictates how data can be shipped around a network, and defines certain features like how much data can be funneled down wires, and how to find a given computer or phone. But on top of that infrastructure, all we think of and love – or hate – about the net is built by the community. Search, social media, video sharing, train ticketing are all services built by the internet community on top of the internet platform. If you get a platform right, you can never anticipate the future, but you make it easy for communities to innovate and meet their own needs.
Now think of the public library. It should be a platform that allows local communities to build a whole host of services and experiences – both digital and physical. From something very traditional like a book group that uses a collection and a physical meeting space; to supporting entrepreneurs with things like 3D printers for prototyping and video studios for marketing their inventions. The value of a library as a platform is not measured in things like books circulated, shelf space allocated, or gate counts, but in the success of the community it supports.
The library platform consists of spaces and online catalogs (which should absolutely be linked together) and services like training. Once again, given the limited time, let me focus on the physical aspects of the public library platform, particularly, as some may question the need for an investment in bricks and mortar in these days of Zoom calls and virtual conferences.
Right outside of Florence Italy is the town of Pistoia. As a bedroom community for a large city, it has grown, and eventually a picturesque renaissance city has become a modern suburb, with no central square or piazza to congregate in. To reconnect the cities residents the city built the San Georgio public library as the new piazza. It had a café, and a large indoor and outdoor space to gather. On the weekends the library sponsors 50 different programs from iron working, to movie discussions, to cooking demonstrations. These programs are not run by the librarians however. They are run by the true collection of any library: the community.
This is the new vital role for librarians: community management. Just as professional librarians maintain, organize, and advise on a collection of books – now they are organizing, advising and connecting the community together. Librarians ensure that people feel welcome in the space, but also challenged to learn and grow. Professional librarians facilitate learning of citizens and the community as a whole.
How librarians do this? By ensuring the library platform is responsive and is truly co-owned by the community. This can and should take very different forms that embrace what is unique about a local community.
The British Library, for example, realized that if the goal of the library in terms of supporting business, was to grow new business, it had to change its physical space. In place of stacks of business books and periodicals, it installed group workspaces. It provided a stage for speakers, and a social space for networking. It filled the space not with stuff, but with specially trained librarians with certifications in business development. It created a mentoring program. These services also extend beyond the physical space and continue even in the current pandemic online.
In Philadelphia a library wanting to support local music within the city sat down and asked musicians what they wanted in a library. The musicians didn’t say more music databases or loanable scores, but two grand pianos on a stage. Musicians seek to perform. While popular bands used the local pubs to network and play, there were no venues for those interested in classical and experimental music. Musicians wanted that venue to be the library.
The plan was to have musicians meet and collaborate and then perform original music at the library. The library then recorded the music and streamed it to the globe. Instead of going to the local library to hear the music of the world, the world could now come to a citizen’s local library to hear them. Libraries around the world are loaning out instruments, and then building recording studios to put the instruments to work. They are becoming publishers of the community sharing the talent of the local globally.
In other communities libraries are using their physical spaces to build community gardens. They are taking the harvests and building farmers markets where there were none, including in food desserts where inner city families don’t have ready access to healthy produce.
In rural areas librarians and the libraries they manage are loaning out fishing poles and working with town elders to create hyperlocal wifi hubs on walking trails to share the history of the region.
All over the globe library buildings are going from quiet buildings with a few loud rooms, to loud buildings with some quiet spaces to read. This isn’t instead of traditional missions in literacy, but to extend that mission. Children find joy and excitement in reading through shared story times. One library even started a yoga reading time for parents and their children. The library also had pop-up story times that weren’t scheduled, they just happened when a critical mass of kids were in the room. Rather than ask the community to conform to the schedule of the library, the library, as all libraries should, shaped itself to the community.
At my university we pack our undergraduate students and the school mascot into a bus and drive to the poorest schools in the state to do read alouds that show all children that reading is the path to a better life. In the Netherlands a maker bus drives from school to school bringing WiFi, 3d printers, laser etchers, and other technologies otherwise unavailable to the students.
The physical space of libraries also ensures the success of the digital. The ALMPub project out of Norway examined the role of physical cultural heritage institutions like libraries and museums in an increasingly digital age. They asked the question – do we still need the physical footprint as government and businesses alike are going all digital with their services. They examined citizen uses of public spaces in Norway, Germany, and as far as Hungry. What they found was that as so much of life, particularly public life, was digitized, people needed physical common spaces more. They needed a place not just for training and service, but to be a community. To be together.
You’ve no doubt felt this same need in these days of COVID. Stuck at home, interacting through screens, cut off from colleagues, we crave connection and time to simply be in the same place at the same time. Now imagine before or after the pandemic when it is not disease that keeps you away, but long hours at multiple jobs, or inadequate access to public transportation that leads to over long commutes, or simply no place to actually go. People don’t want to hang out at the police station, or the fire house, or city hall. What other civic institution is left that can serve all citizens regardless of their income, their race, their religion, or their age? And if you don’t see that place as a library, you expect far too little from your libraries.
Please understand that I am not advocating a laundry list of prescribed hardware, services and floor plans for every library in Scotland. I am proposing the exact opposite. Yoga story hours, music studios, and traveling makerspaces are not going to meet the needs of all communities. What you must do in this five year plan, is to set up what the platform is. Then, local needs and aspirations drive the services on top. Some services built by librarians, but an increasing number built by other community members.
The core of the library platform must be a shared mission. Local libraries are going to look and act very differently – they are going to look and act like the local community. It is the job of the librarians, with a shared mission, to gather the best ideas from across the country, and then contextualize and adapt them to local needs. And that shared mission? The mission of a librarians is to improve society through facilitating knowledge creation in their communities. Or put more simply – librarians and the libraries they build, make the world better by helping people learn.
How does that play out in real life? Well, take the horror that is this current pandemic. We know this virus has caused change, death and uncertainty throughout the globe. What are we doing to learn from it? Are our libraries gathering local stories, articles, oral histories? When I think about this challenge I think of Tilburg, a town in the Netherlands, that was once a thriving train town.
The citizens of Tilburg built and repaired trains for systems across Europe. Yet as manufacturing shifted to Asia, the train industry all but disappeared. Several years ago Tilburg’s economy was rebounding with a new emphasis on small business startups and education. They decided to turn an abandoned train maintenance warehouse into the new public library.
However, before they laid one new piece of steel, they had pop up events in the warehouse to try different layouts and different programs. They invited the community in. Around the warehouse they set up enormous touch screens with photos and videos showing the history of the train industry in the town. Retired rail workers would come in and tell librarians about where they worked and what they did. The librarians would guide these workers to the touch screens and help them record their story, adding to the history. The building, the place, became a memory palace that the community built and owned. Not just with their tax dollars, but with their life experience.
I will end my remarks today with one final story, and a bit of self-interest. A small community in New Zealand was building a new public library. It was in a neighborhood called Ironwood, named for the fact that 150 years earlier the trees of the region were cut down to run iron foundries. The community wanted to commemorate this past and so on a 3 story interior wall they placed stencils of trees. Then they built a scaffolding allowing the community to climb all three stories. On the scaffolding the library placed buckets of paint mixed with soil from the site. Community members would climb the scaffolding, dip their hands in the paint, and mark a handprint on the wall. When the library was complete the scaffolding and stencil come down and what was left was a mural of a forest made up of the hands of the community.
My family traces its roots back to the McDowalls of the lowlands and the reign of Kind David the first of Scotland. Some of the libraries you are building and planning are on the soil of my ancestors and nothing will make me prouder of my heritage than knowing that Scotland supports a thriving network of public libraries dedicated to learning, rooted deeply in the local community, and with a corps of professional librarians dedicated to healing a people and empowering citizens to dream.