The Virtual Reference Experience: Integrating Theory into Practice. Lankes, R. David, Janes, Joseph, Smith, Linda C., and Finneran, Christina M. (Eds.). (2004). New York: Neal-Schuman Publishers.
The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services
The Roles of Digital Reference in a Digital Library Environment
The Roles of Digital Reference in a Digital Library Environment, Lankes, R.D. (2004). In Zhan Furui (Ed), The Proceedings of Digital Library – Advance the Efficiency of Knowledge Utilization (pp. 262-274). Scientific and Technical Documents Publishing House, Beijing, China.
Digital Reference
“Digital Reference.” Lankes, R. David (2003). In Miriam Drake (Ed.), Encyclopedia of Library and Information Science (2nd Edition). New York: Marcel Dekker, Inc.
The Digital Reference Research Agenda
The Digital Reference Research Agenda. Lankes, R. David, Goodrum, A., and Nicholson, S. (Eds.). (2003). Publications In Librarianship, Association of College and Research Libraries; Chicago, IL.
The Digital Reference Fallacy
Current State of Digital Reference in Primary and Secondary Education
Digital Reference Triage: An Investigation using the Delphi Method into the Factors Influencing Question Routing and Assignment
Building an Education Infrastructure for Allied Health
“Building an Education Infrastructure for Allied Health.” Lankes, R. D. & Bonner, H. (2003). 32(1).Journal of Allied Health
Managing Data Collection for Real Time Reference: Lessons from the AskERIC Live! Experience
“Managing Data Collection for Real Time Reference: Lessons from the AskERIC Live! Experience.” Belanger, Y.M., Lankes, R.D., and Shostack, P.L. (2003). 8(1/2). Internet Reference Services Quarterly.