“Costing reference: Issues, approaches, and directions for research.” Lankes, R. D., Gross, M., & McClure, C. R. (2006) 46(95/96). The Reference Librarian, pp.171-184
The Digital Reference Electronic Warehouse (DREW) Project: Creating the Infrastructure for Digital Reference Research through a Multi-Disciplinary Knowledge Base
The Digital Reference Electronic Warehouse (DREW) Project: Creating the Infrastructure for Digital Reference Research through a Multi-Disciplinary Knowledge Base, Nicholson, S. and Lankes, R. D. (2005). In Lankes, Abels, White, and Haque (Eds)., Creating a Reference Future. Neal-Schuman Publishers, Inc.
Creating a Reference Future
Creating a Reference Future. Lankes, R. David, Abels, E., White, L., and Haque, S.. (Eds.). (2005). New York: Neal-Schuman Publishers.
Digital Reference Research: Fusing Research and Practice
“Digital Reference Research: Fusing Research and Practice.” Lankes, R. D. 44(4). Reference and User Services Quarterly.
DREW: Digital Reference Electronic Warehouse
Nicholson, S., and Lankes, R. D. (2005, 7-11 July). DREW: Digital Reference Electronic Warehouse. Poster presented at the Joint Conference on Digital Libraries, Denver, CO.
Reference Extract: Extending the Reach of Digital Reference through Collaborative Data Warehousing
Reference Extract: Extending the Reach of Digital Reference through Collaborative Data Warehousing. Lankes, R. D. and Nichoson, S. (2005). IEEE Technical Committee on Digital Libraries Bulletin 2(1).
http://www.ieee-tcdl.org/Bulletin/v2n1/nicholson/nicholson.html
The Digital Reference Research Agenda
The Virtual Reference Experience: Integrating Theory into Practice
The Virtual Reference Experience: Integrating Theory into Practice. Lankes, R. David, Janes, Joseph, Smith, Linda C., and Finneran, Christina M. (Eds.). (2004). New York: Neal-Schuman Publishers.
The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services
The Roles of Digital Reference in a Digital Library Environment
The Roles of Digital Reference in a Digital Library Environment, Lankes, R.D. (2004). In Zhan Furui (Ed), The Proceedings of Digital Library – Advance the Efficiency of Knowledge Utilization (pp. 262-274). Scientific and Technical Documents Publishing House, Beijing, China.