The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services

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“The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services.” Pomerantz, J., Nicholson, S., Belanger, Y., & Lankes, R. D. (2004). 40(2), 347-363. Information Processing & Management.

https://davidlankes.org/rdlankes/Publications/Journals/stateart.pdf

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