The Roles of Digital Reference in a Digital Library Environment

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The Roles of Digital Reference in a Digital Library Environment, Lankes, R.D. (2004). In Zhan Furui (Ed), The Proceedings of Digital Library – Advance the Efficiency of Knowledge Utilization (pp. 262-274). Scientific and Technical Documents Publishing House, Beijing, China.

https://davidlankes.org/rdlankes/Publications/Proceedings/DigRefWP.pdf