Digital Reference Triage: An Investigation using the Delphi Method into the Factors Influencing Question Routing and Assignment

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“Digital Reference Triage: An Investigation using the Delphi Method into the Factors Influencing Question Routing and Assignment.” Pomerantz, J., Nicholson, S., & Lankes, R. D. (2003). 73(2), The Library Quarterly. 103-120.

https://davidlankes.org/rdlankes/Publications/Journals/triage.pdf

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