“The Digital Reference Fallacy.” Lankes, R. D. 79/80. co-published simultaneously as Digital Reference Services Bill Katz (Ed.) Hawthorn Press; New York.
Current State of Digital Reference in Primary and Secondary Education
Digital Reference Triage: An Investigation using the Delphi Method into the Factors Influencing Question Routing and Assignment
Building an Education Infrastructure for Allied Health
“Building an Education Infrastructure for Allied Health.” Lankes, R. D. & Bonner, H. (2003). 32(1).Journal of Allied Health
Managing Data Collection for Real Time Reference: Lessons from the AskERIC Live! Experience
“Managing Data Collection for Real Time Reference: Lessons from the AskERIC Live! Experience.” Belanger, Y.M., Lankes, R.D., and Shostack, P.L. (2003). 8(1/2). Internet Reference Services Quarterly.
Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View
“Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View.” Lankes, R. D., Gross, M. & McClure, C. (2003). 51(3). Library Trends
Taxonomies for Automated Question Triage in Digital Reference
Taxonomies for Automated Question Triage in Digital Reference. Pomerantz, J., and Lankes, R. D. (2003). In C. C. Marshall, G. Henry and L. Delcambre (Eds.), Proceedings of the 2003 Joint Conference on Digital Libraries, May 27-31 2003, Rice University, Houston, TX (pp. 119-121). Washington DC: IEEE Computer Society.
The Necessity of Real-Time: Fact and Fiction in Digital Reference Systems
Introduction: I Want My Flying Car
“Introduction: I Want My Flying Car.” Lankes, R. David (2002). In R. D. Lankes, C. McClure, M. Gross and J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc.
Impact and Opportunity of Digital Reference in Primary and Secondary Education
Impact and Opportunity of Digital Reference in Primary and Secondary Education. Lankes, R. David (2002). Commissioned white paper for the digital reference research symposium held at Harvard University. Available ERIC Clearinghouse on Information and Technology; Syracuse, NY.