Managing Data Collection for Real Time Reference: Lessons from the AskERIC Live! Experience

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“Managing Data Collection for Real Time Reference: Lessons from the AskERIC Live! Experience.” Belanger, Y.M., Lankes, R.D., and Shostack, P.L. (2003). 8(1/2). Internet Reference Services Quarterly.

https://davidlankes.org/rdlankes/Publications/Journals/managingdatacollection….PDF

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