“The Digital Reference Fallacy.” Lankes, R. D. 79/80. co-published simultaneously as Digital Reference Services Bill Katz (Ed.) Hawthorn Press; New York.
Current State of Digital Reference in Primary and Secondary Education
Digital Reference Triage: An Investigation using the Delphi Method into the Factors Influencing Question Routing and Assignment
Building an Education Infrastructure for Allied Health
“Building an Education Infrastructure for Allied Health.” Lankes, R. D. & Bonner, H. (2003). 32(1).Journal of Allied Health
Managing Data Collection for Real Time Reference: Lessons from the AskERIC Live! Experience
“Managing Data Collection for Real Time Reference: Lessons from the AskERIC Live! Experience.” Belanger, Y.M., Lankes, R.D., and Shostack, P.L. (2003). 8(1/2). Internet Reference Services Quarterly.
The Future of Reference
“The Future of Reference” Columbia University Libraries, New York, NY.
Slides: https://davidlankes.org/rdlankes/Presentations/2003/ColumbiaStaff.pdf
Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View
“Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View.” Lankes, R. D., Gross, M. & McClure, C. (2003). 51(3). Library Trends
Can Librarians Afford the Cutting Edge?
“Can Librarians Afford the Cutting Edge?” Polaris Users Group, Syracuse, NY.
Slides: https://davidlankes.org/rdlankes/Presentations/2003/GISKeynote.pdf
Taxonomies for Automated Question Triage in Digital Reference
Taxonomies for Automated Question Triage in Digital Reference. Pomerantz, J., and Lankes, R. D. (2003). In C. C. Marshall, G. Henry and L. Delcambre (Eds.), Proceedings of the 2003 Joint Conference on Digital Libraries, May 27-31 2003, Rice University, Houston, TX (pp. 119-121). Washington DC: IEEE Computer Society.
Lankes’ second son born
The Lankes family is proud to announce the arrival of Andrew Richard Lankes, born May 21st, 2003. He was 8lbs and simply beautiful.