“Education Information: Lessons Learned in Supporting K-12 Education” Presentation to the Joint PI Meeting of NSF and IMLS Washington, DC.
Slides: https://davidlankes.org/rdlankes/Presentations/2003/JointPI.pdf
Closing Session at the Virtual Reference Desk Conference
Closing Session at the Virtual Reference Desk Conference, San Antonio, TX.
Slides: https://davidlankes.org/rdlankes/Presentations/2003/VRDClose.pdf
Digital Reference Research: Fusing Research and Practice
“Digital Reference Research: Fusing Research and Practice” Session at the Virtual Reference Desk Conference, San Antonio, TX.
Slides: https://davidlankes.org/rdlankes/Presentations/2003/research.pdf
Reference Roundup – Integrating the Virtual Reference Experience: Theory and Practice
“Reference Roundup – Integrating the Virtual Reference Experience: Theory and Practice” Opening Session at the Virtual Reference Desk Conference, San Antonio, TX.
Slides: https://davidlankes.org/rdlankes/Presentations/2003/VRDOpen.pdf
Personnel Management and Training for Digital Reference Services
“Personnel Management and Training for Digital Reference Services” Pre-Conference Session at the Virtual Reference Desk Conference, San Antonio, TX.
Slides: https://davidlankes.org/rdlankes/Presentations/2003/VRDTraining.pdf
Digital Reference
“Digital Reference.” Lankes, R. David (2003). In Miriam Drake (Ed.), Encyclopedia of Library and Information Science (2nd Edition). New York: Marcel Dekker, Inc.
The Digital Reference Research Agenda
The Digital Reference Research Agenda. Lankes, R. David, Goodrum, A., and Nicholson, S. (Eds.). (2003). Publications In Librarianship, Association of College and Research Libraries; Chicago, IL.