“Personnel Management and Training for Digital Reference Services” Pre-Conference Session at the Virtual Reference Desk Conference, San Antonio, TX.
Slides: https://davidlankes.org/rdlankes/Presentations/2003/VRDTraining.pdf
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“Personnel Management and Training for Digital Reference Services” Pre-Conference Session at the Virtual Reference Desk Conference, San Antonio, TX.
Slides: https://davidlankes.org/rdlankes/Presentations/2003/VRDTraining.pdf
“Digital Reference.” Lankes, R. David (2003). In Miriam Drake (Ed.), Encyclopedia of Library and Information Science (2nd Edition). New York: Marcel Dekker, Inc.
The Digital Reference Research Agenda. Lankes, R. David, Goodrum, A., and Nicholson, S. (Eds.). (2003). Publications In Librarianship, Association of College and Research Libraries; Chicago, IL.
“Building an Education Infrastructure for Allied Health.” Lankes, R. D. & Bonner, H. (2003). 32(1).Journal of Allied Health
“Managing Data Collection for Real Time Reference: Lessons from the AskERIC Live! Experience.” Belanger, Y.M., Lankes, R.D., and Shostack, P.L. (2003). 8(1/2). Internet Reference Services Quarterly.
“The Future of Reference” Columbia University Libraries, New York, NY.
Slides: https://davidlankes.org/rdlankes/Presentations/2003/ColumbiaStaff.pdf
“Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View.” Lankes, R. D., Gross, M. & McClure, C. (2003). 51(3). Library Trends