Emerging Standards for Digital Reference: The Question Interchange Profile. Lankes, R. David (2002). In R. D. Lankes and C. McClure and M. Gross and J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc.
Implementing Digital Reference Services: Setting Standards and Making it Real. Lankes, R. David, McClure, C., Gross, M., and Pomerantz, J. (Eds.). (2002). New York: Neal-Schuman Publishers. Also published by Facet Publishing, the publisher of the UK Library Association
“The Future of Reference” MINITEX Reference Symposium, Minneapolis, MN.
“Virtual Think” Bibliocentre Libraries Meeting, Toronto, CA
“Impact and Opportunity of Digital Reference in Primary and Secondary Education” Digital Reference Research Symposium, Cambridge, MA.
Pomerantz, J., and Lankes, R. D. (2002, 14-18 July). Integrating Expertise into the NSDL: Putting a Human Face on the Digital Library. Poster presented at the Joint Conference on Digital Libraries, Portland, OR.
“Setting the Standards for Virtual Reference” National Library of Canada Forum on Digital Reference, Ottawa, Canada.
“Introductory Thoughts: Charting the Course” RUSA/MARS Pre-Conference Keynote at the ALA Annual Conference, Atlanta, GA.
“Setting the Standards in Digital Reference: Defining Quality and Performance Measures” RUSA/MARS Pre-Conference at the ALA Annual Conference, Atlanta, GA
“Digital Reference Services” Pennsylvania Library District Library Centers Meeting, Hershey, PA.