Category: Journal Article

“Costing reference: Issues, approaches, and directions for research.” Lankes, R. D., Gross, M., & McClure, C. R. (2006) 46(95/96). The Reference Librarian, pp.171-184

“Digital Reference Research: Fusing Research and Practice.” Lankes, R. D. 44(4). Reference and User Services Quarterly.

“The Digital Reference Research Agenda.” Lankes, R. D. (2004) 55(4). Journal of the American Society for Information Science and Technology

“The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services.” Pomerantz, J., Nicholson, S., Belanger, Y., & Lankes, R. D. (2004). 40(2), 347-363. Information Processing & Management.

“The Digital Reference Fallacy.” Lankes, R. D. 79/80. co-published simultaneously as Digital Reference Services Bill Katz (Ed.) Hawthorn Press; New York.

“Current State of Digital Reference in Primary and Secondary Education.” Lankes, R. D. (2003). 9(2) D-Lib Magazine.

“Digital Reference Triage: An Investigation using the Delphi Method into the Factors Influencing Question Routing and Assignment.” Pomerantz, J., Nicholson, S., & Lankes, R. D. (2003). 73(2), The Library Quarterly. 103-120.

“Building an Education Infrastructure for Allied Health.” Lankes, R. D. & Bonner, H. (2003). 32(1).Journal of Allied Health

“Managing Data Collection for Real Time Reference: Lessons from the AskERIC Live! Experience.” Belanger, Y.M., Lankes, R.D., and Shostack, P.L. (2003). 8(1/2). Internet Reference Services Quarterly.

“Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View.” Lankes, R. D., Gross, M. & McClure, C. (2003). 51(3). Library Trends