“Digital Reference Research: Fusing Research and Practice.” Lankes, R. D. 44(4). Reference and User Services Quarterly. https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Publications/Journals/fusingresearchandpractice.pdf

“The Digital Reference Research Agenda.” Lankes, R. D. (2004) 55(4). Journal of the American Society for Information Science and Technology https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Publications/Journals/jasisdr.pdf

“The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services.” Pomerantz, J., Nicholson, S., Belanger, Y., & Lankes, R. D. (2004). 40(2), 347-363. Information Processing & Management. https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Publications/Journals/stateart.pdf

“The Digital Reference Fallacy.” Lankes, R. D. 79/80. co-published simultaneously as Digital Reference Services Bill Katz (Ed.) Hawthorn Press; New York. https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Publications/Journals/Fallacy.pdf

“Current State of Digital Reference in Primary and Secondary Education.” Lankes, R. D. (2003). 9(2) D-Lib Magazine. https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Publications/Journals/Dlib.pdf

“Digital Reference Triage: An Investigation using the Delphi Method into the Factors Influencing Question Routing and Assignment.” Pomerantz, J., Nicholson, S., & Lankes, R. D. (2003). 73(2), The Library Quarterly. 103-120. https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Publications/Journals/triage.pdf

“Building an Education Infrastructure for Allied Health.” Lankes, R. D. & Bonner, H. (2003). 32(1).Journal of Allied Health Full Text: https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Publications/Journals/EdTECHHealth.pdf

“Managing Data Collection for Real Time Reference: Lessons from the AskERIC Live! Experience.” Belanger, Y.M., Lankes, R.D., and Shostack, P.L. (2003). 8(1/2). Internet Reference Services Quarterly. https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Publications/Journals/managingdatacollection….PDF

“Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View.” Lankes, R. D., Gross, M. & McClure, C. (2003). 51(3). Library Trends https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Publications/Journals/LibraryTrends.pdf

“The Necessity of Real-Time: Fact and Fiction in Digital Reference Systems.” Lankes, R. D. & Shostack, P. (2002). 41(4) Reference and User Services Quarterly Full Text: https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Publications/Journals/nescRT.pdf