“Building an Education Infrastructure for Allied Health.” Lankes, R. D. & Bonner, H. (2003). 32(1).Journal of Allied Health
Managing Data Collection for Real Time Reference: Lessons from the AskERIC Live! Experience
“Managing Data Collection for Real Time Reference: Lessons from the AskERIC Live! Experience.” Belanger, Y.M., Lankes, R.D., and Shostack, P.L. (2003). 8(1/2). Internet Reference Services Quarterly.
Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View
“Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View.” Lankes, R. D., Gross, M. & McClure, C. (2003). 51(3). Library Trends
Taxonomies for Automated Question Triage in Digital Reference
Taxonomies for Automated Question Triage in Digital Reference. Pomerantz, J., and Lankes, R. D. (2003). In C. C. Marshall, G. Henry and L. Delcambre (Eds.), Proceedings of the 2003 Joint Conference on Digital Libraries, May 27-31 2003, Rice University, Houston, TX (pp. 119-121). Washington DC: IEEE Computer Society.
The Necessity of Real-Time: Fact and Fiction in Digital Reference Systems
Introduction: I Want My Flying Car
“Introduction: I Want My Flying Car.” Lankes, R. David (2002). In R. D. Lankes, C. McClure, M. Gross and J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc.
Impact and Opportunity of Digital Reference in Primary and Secondary Education
Impact and Opportunity of Digital Reference in Primary and Secondary Education. Lankes, R. David (2002). Commissioned white paper for the digital reference research symposium held at Harvard University. Available ERIC Clearinghouse on Information and Technology; Syracuse, NY.
Virtual Service
Virtual Service. Lankes, R. David (2002). In Melling, M. and Little, J. (Ed.), Building a Successful Customer-service Culture: A guide for Library and Information Managers. Library Association Publishing: London, UK.
Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures
Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures. McClure, C., Lankes, R. David, Gross, M., and Choltco-Devlin, B. (2002). ERIC Clearinghouse on Information and Technology; Syracuse, NY.
https://davidlankes.org/rdlankes/Publications/Books/Quality.pdf
Assessing Quality in Digital Reference Services: Preliminary Findings
Assessing Quality in Digital Reference Services: Preliminary Findings. Lankes, R. David (2002). In R. D. Lankes, C. McClure, M. Gross and J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc.