The Reference Revival

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“The Reference Revival” Keynote to WiLS World Annual Conference, Madison, WI.

Abstract: Digital or virtual reference has become an active community that has deployed digital reference widely across library types. Now the reference community is using the lessons learned to energize reference and the library as a whole. This talk will outline those lessons and how they can be used to energize the library community on a local, national and international level.
Slides: https://davidlankes.org/rdlankes/Presentations/2004/WiLSKeynote.pdf