Scholar | Speaker | Writer | Teacher | Advocate
Lankes, R. David (2009). New concepts in digital reference. San Rafael, CA: Morgan-Claypool
http://www.morganclaypool.com/doi/abs/10.2200/S00166ED1V01Y200812ICR001
Cyberinfrastructure facilitators: new approaches to information professionals for e-Research. Lankes, R. D, Cogburn, D., Oakleaf, M., Stanton, J. (2008). Oxford e-Research Conference.
“Extending the Conversations at the Department of Justice” Lankes, R. David (1). Conversants
http://conversants.syr.edu/2008/05/01/61/
“Virtual Reference to Participatory Librarianship: Expanding the Conversation” Lankes, R. David (forthcoming). ASIS&T Bulletin
“Participatory Networks: The Library as Conversation.” Lankes, R. David, Silverstein, J. L., Nicholson, S. 52(2). Information Technology and Libraries.
“Credibility on the Internet: Shifting From Authority to Reliability” Lankes, R. David (2008). Journal of Documentation 64(5).
Trusting the Internet: New Approaches to Credibility Tools. Lankes, R. David. In MacArthur Digital Media Series, Volume on Credibility. MIT Press.
The Lankes article on participatory librarianship and virtual reference was just published in the ASIS and T Bulletin at:
Http://www.asis.org/Bulletin/Dec-07/lankes.html
There are also some other great virtual reference articles.
Virtual Reference Service: From Competencies to Assessment. Lankes, R. David, Westbrook, L., Nicholson, S., Radford, M., Silverstein, J. (Eds.). (2007). New York: Neal-Schuman Pblishers.