“Personnel Management and Training for Digital Reference Services” Pre-Conference Session at the Virtual Reference Desk Conference, San Antonio, TX.
Slides: https://davidlankes.org/rdlankes/Presentations/2003/VRDTraining.pdf
The Future of Reference
“The Future of Reference” Columbia University Libraries, New York, NY.
Slides: https://davidlankes.org/rdlankes/Presentations/2003/ColumbiaStaff.pdf
Can Librarians Afford the Cutting Edge?
“Can Librarians Afford the Cutting Edge?” Polaris Users Group, Syracuse, NY.
Slides: https://davidlankes.org/rdlankes/Presentations/2003/GISKeynote.pdf
Customer Service: Part of a Grand Tradition
“Customer Service: Part of a Grand Tradition” Pennsylvania State University Libraries, State College, PA.
Slides:
The Evolving Education Digital Library: Or Why the Plumbing Matters
“The Evolving Education Digital Library: Or Why the Plumbing Matters” Apple Education Leadership Institute, Key West, FL.
Slides: https://davidlankes.org/rdlankes/Presentations/2003/Apple.pdf
AskNSDL: A Revelatory Case?
“AskNSDL: A Revelatory Case?” 2002 NSDL All Projects Meeting, Washington, DC.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/AskNSDL-Services.pdf
The Future of Reference
“The Future of Reference” VRD 2002 Annual Conference, Chicago, IL.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/Future.pdf
Impact and Opportunity of Digital Reference in Primary and Secondary Education
“Impact and Opportunity of Digital Reference in Primary and Secondary Education” VRD 2002 Annual Conference, Chicago, IL.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/Education.pdf
Introduction
“Introduction” VRD 2002 Annual Conference, Chicago, IL.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/IntroChart.pdf
The Future of Reference
“The Future of Reference” MINITEX Reference Symposium, Minneapolis, MN.
Slides: https://davidlankes.org/rdlankes/Presentations/2002/MINITEX.pdf