“The Reference Revival” Keynote to WiLS World Annual Conference, Madison, WI.
Abstract: Digital or virtual reference has become an active community that has deployed digital reference widely across library types. Now the reference community is using the lessons learned to energize reference and the library as a whole. This talk will outline those lessons and how they can be used to energize the library community on a local, national and international level.
“The Digital Reference Transition” University of Maryland Digital Dateline Lecture, College Park, MD.
Abstract: An AskERIC case study and discussion of induction in libraries.
“Costs and Benefits of Virtual Reference: Is it Worth It?” Ontario Library Association’s Superconference, Toronto, ON Canada.
Abstract: A discussion of the costs and benefits of digital reference.
“The Educator’s Reference Desk: Building on an 11 Year Investment to Promote Libraries” EBSS Discussion Group, San Diego, CA.
Abstract: An update on AskERIC and a proposal for the Educator’s Reference Desk.
“Repackaging Librarianship” OCLC Symposium: The Reference Reality Check – A Practical Look at Rethinking Reference, San Diego, CA.
Abstract: An introduction to librarians as knowledge organizations that must be facile in tools of the information age.
“Education Information: Lessons Learned in Supporting K-12 Education” Presentation to the Joint PI Meeting of NSF and IMLS Washington, DC.
“Digital Reference Research: Fusing Research and Practice” Session at the Virtual Reference Desk Conference, San Antonio, TX.
“Reference Roundup – Integrating the Virtual Reference Experience: Theory and Practice” Opening Session at the Virtual Reference Desk Conference, San Antonio, TX.
“Personnel Management and Training for Digital Reference Services” Pre-Conference Session at the Virtual Reference Desk Conference, San Antonio, TX.