Category Archives: 2006

“Reference in Academic Libraries: Virtual Reference” OCULA Spring Workshop, Toronto, ON, Canada

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Slides and handouts for the workshop are now online at: /rdlankes/Presentations/2006/Toronto.pdf Here’s the abstract: On day one join David Lankes as he looks at current issues and themes in digital or virtual reference. Libraries are taking reference to the web and this is creating challenges for librarians in terms of new skills, staffing requirements, and…

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Reference in Academic Libraries: Virtual Reference

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“Reference in Academic Libraries: Virtual Reference” OCULA Spring Workshop, Toronto, ON, Canada Abstract: On day one join David Lankes as he looks at current issues and themes in digital or virtual reference. Libraries are taking reference to the web and this is creating challenges for librarians in terms of new skills, staffing requirements, and budget…

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Customer Service in Libraries

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“Customer Service in Libraries” Jackson Library/LIS Speaker Series, University of North Carolina Greensboro, Greensboro, NC Abstract: A discussion of active and integral customer service by academic libraries. Slides: https://davidlankes.org/rdlankes/Presentations/2006/sGreensboro.pdf

Reference Authoring

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“Reference Authoring” School of Information’s iForum, University of Texas, Austin, TX Wednesday, February 8th, 2006 Abstract: Digital reference is not just reference interviews online. The main difference is the production of a “reference artifact.” In face-to-face reference, work must be done to retain the transaction (it must be recorded, or written down…action must occur), whereas…

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“Reference Authoring” School of Information’s iForum, University of Texas, Austin, TX

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Slides now available: Digital reference is not just reference interviews online. The main difference is the production of a â??reference artifact.â?? In face-to-face reference, work must be done to retain the transaction (it must be recorded, or written down…action must occur), whereas in digital reference the opposite is true (the e-mail must be deleted, the…

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