“Quality Standards for Digital Reference Consortia.” Kasowitz, A., Bennett, B. & Lankes, R. D. (2000). 39(4) Reference and User Services Quarterly.
Grabbing ERIC by the Tail: Introducing the ERIC Commissioned Papers
“Grabbing ERIC by the Tail: Introducing the ERIC Commissioned Papers.” Lankes, R. D. (2000). 18(1) Government Information Quarterly.
https://davidlankes.org/rdlankes/Publications/Others/elephant.pdf
The Growing Support Crisis in Federal STI
The Growing Support Crisis in Federal STI. Lankes, R. David (2000). In Fletcher, P.D. and Bertot, J.C. (Ed.), World Libraries on the Information Superhighway : Preparing for the Challenges of the Next Millennium. Idea Group Publishing. Hershey PA.
Digital Reference Services in the New Millennium
Digital Reference Services in the New Millennium. Lankes, R. David, Collins, J. and Kasowitz, A. S. (Eds.). (2000). New York: Neal-Schuman. Also published by Facet Publishing, the publisher of the UK Library Association
Digital Reference [Special issue]
Digital Reference [Special issue]. Lankes, R. D. (Ed.). (2000). 39(4) Reference and User Services Quarterly.
The birth cries of digital reference
The birth cries of digital reference [special section]. Lankes, R. David (Ed.). (2000). Reference and User Services Quarterly, 39(4), 352-390.
Digital Reference Services and Centers at the United States Department of Education: Analysis and Recommendations
Digital Reference Services and Centers at the United States Department of Education: Analysis and Recommendations. Silverstein, J.L. and Lankes, R. David (1999). Commissioned research report to the U.S. Department of Education. Available: ERIC Clearinghouse on Information and Technology; Syracuse, NY.
Adjuncts, Affiliates and Partners: Building an ERIC Network for the 21st Century
“Adjuncts, Affiliates and Partners: Building an ERIC Network for the 21st Century.” Lankes, R. David (1999). Paper presented to the ERIC Directors. Available: ERIC Clearinghouse on Information and Technology; Syracuse, NY.
The Virtual Reference Desk: Question Interchange Profile
“The Virtual Reference Desk: Question Interchange Profile.” Lankes, R. David (1999). White Paper for the Virtual Reference Desk. ERIC Clearinghouse on Information and Technology; Syracuse, NY.