“Credibility on the Internet: Shifting From Authority to Reliability” Lankes, R. David (2008). Journal of Documentation 64(5).
Trusting the Internet: New Approaches to Credibility Tools
Trusting the Internet: New Approaches to Credibility Tools. Lankes, R. David. In MacArthur Digital Media Series, Volume on Credibility. MIT Press.
Participatory Librarianship and Virtual Reference
The Lankes article on participatory librarianship and virtual reference was just published in the ASIS and T Bulletin at:
Http://www.asis.org/Bulletin/Dec-07/lankes.html
There are also some other great virtual reference articles.
Virtual Reference Service: From Competencies to Assessment
Virtual Reference Service: From Competencies to Assessment. Lankes, R. David, Westbrook, L., Nicholson, S., Radford, M., Silverstein, J. (Eds.). (2007). New York: Neal-Schuman Pblishers.
Participatory Networks: The Library as Conversation
“Participatory Networks: The Library as Conversation” Lankes, R. David, Silverstein, J. L., Nicholson, S., Marshall, T. (2007) 12(4). Information Research. [Available at http://informationr.net/ir/12-4/colis/colis05.html]
Library Association 2.0
“Library Association 2.0.” Lankes, R. D. (September 2007). Searcher Magazine. Medford, NJ; Information today.
The Digital Reference Electronic Warehouse (DREW) Project: Creating the infrastructure for digital reference research through a multi-disciplinary knowledge base
Participatory Networks: The Library as Conversation
Participatory Networks: The Library as Conversation. Lankes, R. David, Silverstein, J. and Nicholson, S. (2007). Commissioned technology brief for the American library Association’s Office of Information Technology Policy.
Costing reference: Issues, approaches, and directions for research
“Costing reference: Issues, approaches, and directions for research.” Lankes, R. D., Gross, M., & McClure, C. R. (2006) 46(95/96). The Reference Librarian, pp.171-184
The Digital Reference Electronic Warehouse (DREW) Project: Creating the Infrastructure for Digital Reference Research through a Multi-Disciplinary Knowledge Base
The Digital Reference Electronic Warehouse (DREW) Project: Creating the Infrastructure for Digital Reference Research through a Multi-Disciplinary Knowledge Base, Nicholson, S. and Lankes, R. D. (2005). In Lankes, Abels, White, and Haque (Eds)., Creating a Reference Future. Neal-Schuman Publishers, Inc.