“Virtual Reference to Participatory Librarianship: Expanding the Conversation” Lankes, R. David (forthcoming). ASIS&T Bulletin
“Participatory Networks: The Library as Conversation.” Lankes, R. David, Silverstein, J. L., Nicholson, S. 52(2). Information Technology and Libraries.
“Collecting Conversations in a Massive Scale World” Lankes, R. David (2008). Library Resources & Technical Services 52(2), 12-18. /rdlankes/Publications/Journals/LRTS-RDL.pdf
“Credibility on the Internet: Shifting From Authority to Reliability” Lankes, R. David (2008). Journal of Documentation 64(5). https://davidlankes.org/rdlankes/Publications/Journals/credibilityontheinternet.pdf
Trusting the Internet: New Approaches to Credibility Tools. Lankes, R. David (Forthcoming). In MacArthur Digital Media Series, Volume on Credibility. MIT Press. https://davidlankes.org/rdlankes/Publications/Chapters/Credibility.pdf
The Lankes article on participatory librarianship and virtual reference was just published in the ASIS and T Bulletin at: Http://www.asis.org/Bulletin/Dec-07/lankes.html There are also some other great virtual reference articles.
Virtual Reference Service: From Competencies to Assessment. Lankes, R. David, Westbrook, L., Nicholson, S., Radford, M., Silverstein, J. (Eds.). (2007). New York: Neal-Schuman Pblishers.
“Participatory Networks: The Library as Conversation” Lankes, R. David, Silverstein, J. L., Nicholson, S., Marshall, T. (2007) 12(4). Information Research. [Available at http://informationr.net/ir/12-4/colis/colis05.html] https://davidlankes.org/rdlankes/Publications/Journals/COLISFinal-v7.pdf
“Library Association 2.0.” Lankes, R. D. (September 2007). Searcher Magazine. Medford, NJ; Information today.
“The Digital Reference Electronic Warehouse (DREW) Project: Creating the infrastructure for digital reference research through a multi-disciplinary knowledge base.” Nicholson, Scott & Lankes, R. D. 46(3). Reference and User Services Quarterly https://davidlankes.org/rdlankes/Publications/Journals/drewfinal.pdf