Assessing the Provision of Networked Services: ERIC as an Example. Lankes, R. David (2001). In McClure, C. and Bertot, J.C. (Ed.), Evaluating Networked Information Services: Techniques, Policy and Issues. Information Today: Medford, NJ.https://secureservercdn.net/188.8.131.52/61c.5b7.myftpupload.com/rdlankes/Publications/Chapters/ASISBK.pdf
The Growing Support Crisis in Federal STI. Lankes, R. David (2000). In Fletcher, P.D. and Bertot, J.C. (Ed.), World Libraries on the Information Superhighway : Preparing for the Challenges of the Next Millennium. Idea Group Publishing. Hershey PA.https://secureservercdn.net/184.108.40.206/61c.5b7.myftpupload.com/rdlankes/Publications/Chapters/STIChapter.pdf
Building the Virtual Reference Desk. Lankes, R. D. (1997). In Collis, B and Knezek, G. (Ed.), Teaching and learning in the digital age: Research into practice with telecommunications in educational settings (pp. 119-128). University of North Texas, Denton, TX: TCET.
“Motivating students.” Small, Ruth and Lankes, R. David (1996). University Teaching: A Guide for Graduate Students. ED: L. Lambert, S. Tice, P. Featherstone. Syracuse University Press: Syracuse, NY.