Lankes, R. David (2021). The Library as a Movement. In Slijkerman & van Vlimmeren (Eds.), Living Libraries: The House of the Community around the World. De Bibliotheek Utrecht.
Forward
Lankes, R. David (2011). Forward. In Fontichiaro, K. and Hamilton, B. (Eds.), School libraries ebook project. Available: https://docs.google.com/document/d/1SaWhOId9ZqywMuJaKfMIQjgyNl8f-SPEaQYF1TTnTLQ/edit?hl=en_US
Innovators wanted: No experience necessary?
Lankes, R. David (2010). Innovators wanted: No experience necessary? In Walter and Williams (Eds.), The expert library: Sustaining, staffing, and advancing the academic library in the 21st century. Association of College and Research Libraries.
Conversations and the True Knowledge of Generations
Conversations and the True Knowledge of Generations. Lankes, R. David (2010). In Boomers and beyond: Reconsidering the role of libraries. Rothstein, P. M., and Schull, D. D. (Eds). Chicago: American Library Association.
Trusting the Internet: New Approaches to Credibility Tools
Trusting the Internet: New Approaches to Credibility Tools. Lankes, R. David. In MacArthur Digital Media Series, Volume on Credibility. MIT Press.
The Digital Reference Electronic Warehouse (DREW) Project: Creating the Infrastructure for Digital Reference Research through a Multi-Disciplinary Knowledge Base
The Digital Reference Electronic Warehouse (DREW) Project: Creating the Infrastructure for Digital Reference Research through a Multi-Disciplinary Knowledge Base, Nicholson, S. and Lankes, R. D. (2005). In Lankes, Abels, White, and Haque (Eds)., Creating a Reference Future. Neal-Schuman Publishers, Inc.
Digital Reference
“Digital Reference.” Lankes, R. David (2003). In Miriam Drake (Ed.), Encyclopedia of Library and Information Science (2nd Edition). New York: Marcel Dekker, Inc.
Virtual Service
Virtual Service. Lankes, R. David (2002). In Melling, M. and Little, J. (Ed.), Building a Successful Customer-service Culture: A guide for Library and Information Managers. Library Association Publishing: London, UK.
Assessing Quality in Digital Reference Services: Preliminary Findings
Assessing Quality in Digital Reference Services: Preliminary Findings. Lankes, R. David (2002). In R. D. Lankes, C. McClure, M. Gross and J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc.
Assessing Quality in Digital Reference Services: An Overview of the Key Literature in Digital Reference
Assessing Quality in Digital Reference Services: An Overview of the Key Literature in Digital Reference. Gross, M., McClure, C. and Lankes, R. David (2002). In R. D. Lankes, C. McClure, M. Gross and J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc.