Virtual Reference Service: From Competencies to Assessment. Lankes, R. David, Westbrook, L., Nicholson, S., Radford, M., Silverstein, J. (Eds.). (2007). New York: Neal-Schuman Pblishers.
Creating a Reference Future
Creating a Reference Future. Lankes, R. David, Abels, E., White, L., and Haque, S.. (Eds.). (2005). New York: Neal-Schuman Publishers.
The Virtual Reference Experience: Integrating Theory into Practice
The Virtual Reference Experience: Integrating Theory into Practice. Lankes, R. David, Janes, Joseph, Smith, Linda C., and Finneran, Christina M. (Eds.). (2004). New York: Neal-Schuman Publishers.
The Digital Reference Research Agenda
The Digital Reference Research Agenda. Lankes, R. David, Goodrum, A., and Nicholson, S. (Eds.). (2003). Publications In Librarianship, Association of College and Research Libraries; Chicago, IL.
Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures
Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures. McClure, C., Lankes, R. David, Gross, M., and Choltco-Devlin, B. (2002). ERIC Clearinghouse on Information and Technology; Syracuse, NY.
https://davidlankes.org/rdlankes/Publications/Books/Quality.pdf
Implementing Digital Reference Services: Setting Standards and Making it Real
Implementing Digital Reference Services: Setting Standards and Making it Real. Lankes, R. David, McClure, C., Gross, M., and Pomerantz, J. (Eds.). (2002). New York: Neal-Schuman Publishers. Also published by Facet Publishing, the publisher of the UK Library Association
Digital Reference Services in the New Millennium
Digital Reference Services in the New Millennium. Lankes, R. David, Collins, J. and Kasowitz, A. S. (Eds.). (2000). New York: Neal-Schuman. Also published by Facet Publishing, the publisher of the UK Library Association
Building and Maintaining Internet Information Services
Building and Maintaining Internet Information Services. Lankes, R. David (1998). Dissertation, Syracuse University.
https://davidlankes.org/rdlankes/Publications/Books/Dissertation.pdf
AskA Starter Kit: How to Build and Maintain Digital Reference Services
AskA Starter Kit: How to Build and Maintain Digital Reference Services. Lankes , R. David and Kasowitz , Abby S. (1998). Scarecrow Press, Lanham, MD.
https://davidlankes.org/rdlankes/Publications/Books/AskA.pdf
Building and Maintaining Internet Information Services: K-12 Digital Reference Services
Building and Maintaining Internet Information Services: K-12 Digital Reference Services. Lankes, R. David (1998). ERIC Clearinghouse on Information and Technology; Syracuse, NY.