“The Digital Reference Transition” University of Maryland Digital Dateline Lecture, College Park, MD.
Abstract: An AskERIC case study and discussion of induction in libraries.
“Costs and Benefits of Virtual Reference: Is it Worth It?” Ontario Library Association’s Superconference, Toronto, ON Canada.
Abstract: A discussion of the costs and benefits of digital reference.
“The Educator’s Reference Desk: Building on an 11 Year Investment to Promote Libraries” EBSS Discussion Group, San Diego, CA.
Abstract: An update on AskERIC and a proposal for the Educator’s Reference Desk.
“Repackaging Librarianship” OCLC Symposium: The Reference Reality Check – A Practical Look at Rethinking Reference, San Diego, CA.
Abstract: An introduction to librarians as knowledge organizations that must be facile in tools of the information age.