This post was done in about 10 minutes…so consider it a conversation starter that needs input.
I had a very interesting conversation talking about project ideas for AI and academic libraries. It quickly focused on AskA Librarian services and good ‘ol digital reference/virtual reference. Imagine, the conversation went, we could take a person’s question and run it through chatGPT and then prompt librarians to work with the person with the AI prompt.
I jumped back about 30 years to discussions of “sandwich interfaces” that would search against a database of previous questions and answers. Then we could look for different types of questions asked, and which would work better with AI. Could we remake QuestionPoint (now LibAnswers https://springshare.com/libanswers/ ) in a librarians driven augmented intelligence function. One that could drive collection development and interface design? Take the virtual reference work o Conway and Radford and join it with Soo Young Rieh’s work in learning and search interfaces!
Continue reading “Holy Crap, What Virtual Reference Can Teach AI?”







