The birth cries of digital reference [special section]. Lankes, R. David (Ed.). (2000). Reference and User Services Quarterly, 39(4), 352-390.
Digital Reference Services and Centers at the United States Department of Education: Analysis and Recommendations
Digital Reference Services and Centers at the United States Department of Education: Analysis and Recommendations. Silverstein, J.L. and Lankes, R. David (1999). Commissioned research report to the U.S. Department of Education. Available: ERIC Clearinghouse on Information and Technology; Syracuse, NY.
Adjuncts, Affiliates and Partners: Building an ERIC Network for the 21st Century
“Adjuncts, Affiliates and Partners: Building an ERIC Network for the 21st Century.” Lankes, R. David (1999). Paper presented to the ERIC Directors. Available: ERIC Clearinghouse on Information and Technology; Syracuse, NY.
The Virtual Reference Desk: Question Interchange Profile
“The Virtual Reference Desk: Question Interchange Profile.” Lankes, R. David (1999). White Paper for the Virtual Reference Desk. ERIC Clearinghouse on Information and Technology; Syracuse, NY.
Developing a Mission for the National Education Network: The Challenge of Seamless Access
AskA’s: Lesson Learned from K-12 Digital Reference Services
“AskA’s: Lesson Learned from K-12 Digital Reference Services.” Lankes, R. David (1999). 38(1) Reference & User Services Quarterly.
The Virtual Reference Desk: Supporting Education through a Network of Human Expertise
The Virtual Reference Desk: Supporting Education through a Network of Human Expertise. Wasik, Joann M., Lankes, R. David (1999) In Nixon, C. and Burmood, J. (Ed.), Internet Librarian 99: Proceedings of the Third Internet Librarian Conference. Information Today, Medford, NJ.
A Hyperfiction Continuum
“A Hyperfiction Continuum” Lankes, R. David (1998) 1(6) The Big6 Newsletter: Teaching Technology and Information Skills. Linworth Publishing, Inc. Worthington, OH. (invited article)
Synthesis Tools 1
“Synthesis Tools 1” Lankes, R. David (1998) 2(2) The Big6 Newsletter: Teaching Technology and Information Skills. Linworth Publishing, Inc. Worthington, OH. (invited article)
Virtual Reference Desk AskA Software: Decision Points and Scenarios
“Virtual Reference Desk AskA Software: Decision Points and Scenarios” Lankes, R. D. and Kasowitz, A. (1998). Paper presented to the ERIC Directors. Available: ERIC Clearinghouse on Information and Technology; Syracuse, NY.