“Costing reference: Issues, approaches, and directions for research.” Lankes, R. D., Gross, M., & McClure, C. R. (2006) 46(95/96). The Reference Librarian, pp.171-184
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“Costing reference: Issues, approaches, and directions for research.” Lankes, R. D., Gross, M., & McClure, C. R. (2006) 46(95/96). The Reference Librarian, pp.171-184