Participatory Networks: The Library as Conversation. Lankes, R. David, Silverstein, J. and Nicholson, S. (2007). Commissioned technology brief for the American library Association’s Office of Information Technology Policy.
Impact and Opportunity of Digital Reference in Primary and Secondary Education
Impact and Opportunity of Digital Reference in Primary and Secondary Education. Lankes, R. David (2002). Commissioned white paper for the digital reference research symposium held at Harvard University. Available ERIC Clearinghouse on Information and Technology; Syracuse, NY.
Digital Reference at the U.S. Department of Education: Implications for Digital Reference Software Tools
Digital Reference at the U.S. Department of Education: Implications for Digital Reference Software Tools. Silverstein, J.L. and Pomerantz, J. and Lankes, R. David (2001). Commissioned research report to the U.S. Department of Education. Available: ERIC Clearinghouse on Information and Technology; Syracuse, NY.
Digital Reference Services and Centers at the United States Department of Education: Analysis and Recommendations
Digital Reference Services and Centers at the United States Department of Education: Analysis and Recommendations. Silverstein, J.L. and Lankes, R. David (1999). Commissioned research report to the U.S. Department of Education. Available: ERIC Clearinghouse on Information and Technology; Syracuse, NY.
Adjuncts, Affiliates and Partners: Building an ERIC Network for the 21st Century
“Adjuncts, Affiliates and Partners: Building an ERIC Network for the 21st Century.” Lankes, R. David (1999). Paper presented to the ERIC Directors. Available: ERIC Clearinghouse on Information and Technology; Syracuse, NY.
The Virtual Reference Desk: Question Interchange Profile
“The Virtual Reference Desk: Question Interchange Profile.” Lankes, R. David (1999). White Paper for the Virtual Reference Desk. ERIC Clearinghouse on Information and Technology; Syracuse, NY.
Virtual Reference Desk AskA Software: Decision Points and Scenarios
“Virtual Reference Desk AskA Software: Decision Points and Scenarios” Lankes, R. D. and Kasowitz, A. (1998). Paper presented to the ERIC Directors. Available: ERIC Clearinghouse on Information and Technology; Syracuse, NY.
The Virtual Reference Desk: Building a Network of Expertise for America’s Schools
“The Virtual Reference Desk: Building a Network of Expertise for America’s Schools.” Lankes, R. David (1998). White Paper for the Virtual Reference Desk. ERIC Clearinghouse on Information and Technology; Syracuse, NY. ED417728
Building the Virtual Reference Desk
“Building the Virtual Reference Desk.” Lankes, R. David (1997). White Paper for the Virtual Reference Desk. ERIC Clearinghouse on Information and Technology; Syracuse, NY.
SonicScreen: Use of alternate modalities in the user interface
“SonicScreen: Use of alternate modalities in the user interface.” Lankes, R. David and Nilan, Michael S. (1994, December). Final report for the U.S.Air Force Office of Scientific Research.