Category: Book

Creating a Reference Future. Lankes, R. David, Abels, E., White, L., and Haque, S.. (Eds.). (2005). New York: Neal-Schuman Publishers.

The Virtual Reference Experience: Integrating Theory into Practice. Lankes, R. David, Janes, Joseph, Smith, Linda C., and Finneran, Christina M. (Eds.). (2004). New York: Neal-Schuman Publishers.

The Digital Reference Research Agenda. Lankes, R. David, Goodrum, A., and Nicholson, S. (Eds.). (2003). Publications In Librarianship, Association of College and Research Libraries; Chicago, IL.

Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures. McClure, C., Lankes, R. David, Gross, M., and Choltco-Devlin, B. (2002). ERIC Clearinghouse on Information and Technology; Syracuse, NY.

https://davidlankes.org/rdlankes/Publications/Books/Quality.pdf

Implementing Digital Reference Services: Setting Standards and Making it Real. Lankes, R. David, McClure, C., Gross, M., and Pomerantz, J. (Eds.). (2002). New York: Neal-Schuman Publishers. Also published by Facet Publishing, the publisher of the UK Library Association

Digital Reference Services in the New Millennium. Lankes, R. David, Collins, J. and Kasowitz, A. S. (Eds.). (2000). New York: Neal-Schuman. Also published by Facet Publishing, the publisher of the UK Library Association

Building and Maintaining Internet Information Services. Lankes, R. David (1998). Dissertation, Syracuse University.

https://davidlankes.org/rdlankes/Publications/Books/Dissertation.pdf

AskA Starter Kit: How to Build and Maintain Digital Reference Services. Lankes , R. David and Kasowitz , Abby S. (1998). Scarecrow Press, Lanham, MD.

https://davidlankes.org/rdlankes/Publications/Books/AskA.pdf