Category Archives: Book

The Digital Reference Research Agenda

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The Digital Reference Research Agenda. Lankes, R. David, Goodrum, A., and Nicholson, S. (Eds.). (2003). Publications In Librarianship, Association of College and Research Libraries; Chicago, IL.

Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures

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Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures. McClure, C., Lankes, R. David, Gross, M., and Choltco-Devlin, B. (2002). ERIC Clearinghouse on Information and Technology; Syracuse, NY. https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Publications/Books/Quality.pdf

Digital Reference Services in the New Millennium

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Digital Reference Services in the New Millennium. Lankes, R. David, Collins, J. and Kasowitz, A. S. (Eds.). (2000). New York: Neal-Schuman. Also published by Facet Publishing, the publisher of the UK Library Association

Building and Maintaining Internet Information Services

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Building and Maintaining Internet Information Services. Lankes, R. David (1998). Dissertation, Syracuse University. https://secureservercdn.net/184.168.47.225/61c.5b7.myftpupload.com/rdlankes/Publications/Books/Dissertation.pdf