Implementing Digital Reference Services: Setting Standards and Making it Real. Lankes, R. David, McClure, C., Gross, M., and Pomerantz, J. (Eds.). (2002). New York: Neal-Schuman Publishers. Also published by Facet Publishing, the publisher of the UK Library Association
Integrating Expertise into the NSDL: Putting a Human Face on the Digital Library
Pomerantz, J., and Lankes, R. D. (2002, 14-18 July). Integrating Expertise into the NSDL: Putting a Human Face on the Digital Library. Poster presented at the Joint Conference on Digital Libraries, Portland, OR.
Assessing the Provision of Networked Services: ERIC as an Example
Assessing the Provision of Networked Services: ERIC as an Example. Lankes, R. David (2001). In McClure, C. and Bertot, J.C. (Ed.), Evaluating Networked Information Services: Techniques, Policy and Issues. Information Today: Medford, NJ.
Digital Reference at the U.S. Department of Education: Implications for Digital Reference Software Tools
Digital Reference at the U.S. Department of Education: Implications for Digital Reference Software Tools. Silverstein, J.L. and Pomerantz, J. and Lankes, R. David (2001). Commissioned research report to the U.S. Department of Education. Available: ERIC Clearinghouse on Information and Technology; Syracuse, NY.
Assessing Quality in Digital Reference Services
Assessing Quality in Digital Reference Services. Lankes , R. David, McClure, C., and Gross, M. (2001). In 2001 Proceedings of the 64st Annual Meeting (Vol. 38). The American Society for Information Science, Silver Spring, MD.
Quality Standards for Digital Reference Consortia
“Quality Standards for Digital Reference Consortia.” Kasowitz, A., Bennett, B. & Lankes, R. D. (2000). 39(4) Reference and User Services Quarterly.
Grabbing ERIC by the Tail: Introducing the ERIC Commissioned Papers
“Grabbing ERIC by the Tail: Introducing the ERIC Commissioned Papers.” Lankes, R. D. (2000). 18(1) Government Information Quarterly.
https://davidlankes.org/rdlankes/Publications/Others/elephant.pdf
The Growing Support Crisis in Federal STI
The Growing Support Crisis in Federal STI. Lankes, R. David (2000). In Fletcher, P.D. and Bertot, J.C. (Ed.), World Libraries on the Information Superhighway : Preparing for the Challenges of the Next Millennium. Idea Group Publishing. Hershey PA.
Digital Reference Services in the New Millennium
Digital Reference Services in the New Millennium. Lankes, R. David, Collins, J. and Kasowitz, A. S. (Eds.). (2000). New York: Neal-Schuman. Also published by Facet Publishing, the publisher of the UK Library Association
Digital Reference [Special issue]
Digital Reference [Special issue]. Lankes, R. D. (Ed.). (2000). 39(4) Reference and User Services Quarterly.