“Customer, Consumer, Users, and Other Mistakes” LIANZA Annual Conference 2015. Wellington, New Zealand.
Abstract: Librarians and the libraries they build are turning towards the communities they serve. Librarians have found renewed relevance and purpose in unleashing the knowledge and aspirations of the world’s towns, schools, universities, and businesses. However, this realignment can go too far – to a place where the values and unique contributions of librarianship get lost in a rush to meet every demand and fad. This talk will focus on the new compact libraries and their communities must forge for the benefit of both.