Category Archives: Publication

The Roles of Digital Reference in a Digital Library Environment

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The Roles of Digital Reference in a Digital Library Environment, Lankes, R.D. (2004). In Zhan Furui (Ed), The Proceedings of Digital Library – Advance the Efficiency of Knowledge Utilization (pp. 262-274). Scientific and Technical Documents Publishing House, Beijing, China. http://davidlankes.org/rdlankes/Publications/Proceedings/DigRefWP.pdf

Digital Reference

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“Digital Reference.” Lankes, R. David (2003). In Miriam Drake (Ed.), Encyclopedia of Library and Information Science (2nd Edition). New York: Marcel Dekker, Inc. http://davidlankes.org/rdlankes/Publications/Others/Encyclo-DigRef.pdf

The Digital Reference Research Agenda

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The Digital Reference Research Agenda. Lankes, R. David, Goodrum, A., and Nicholson, S. (Eds.). (2003). Publications In Librarianship, Association of College and Research Libraries; Chicago, IL.

The Digital Reference Fallacy

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“The Digital Reference Fallacy.” Lankes, R. D. 79/80. co-published simultaneously as Digital Reference Services Bill Katz (Ed.) Hawthorn Press; New York. http://davidlankes.org/rdlankes/Publications/Journals/Fallacy.pdf

Taxonomies for Automated Question Triage in Digital Reference

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Taxonomies for Automated Question Triage in Digital Reference. Pomerantz, J., and Lankes, R. D. (2003). In C. C. Marshall, G. Henry and L. Delcambre (Eds.), Proceedings of the 2003 Joint Conference on Digital Libraries, May 27-31 2003, Rice University, Houston, TX (pp. 119-121). Washington DC: IEEE Computer Society.

Introduction: I Want My Flying Car

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“Introduction: I Want My Flying Car.” Lankes, R. David (2002). In R. D. Lankes, C. McClure, M. Gross and J. Pomerantz (Eds.), Implementing Digital Reference Services: Setting Standards and Making it Real. New York: Neal-Schuman Publishers, Inc. http://davidlankes.org/rdlankes/Publications/Others/FlyingCar.pdf

Impact and Opportunity of Digital Reference in Primary and Secondary Education

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Impact and Opportunity of Digital Reference in Primary and Secondary Education. Lankes, R. David (2002). Commissioned white paper for the digital reference research symposium held at Harvard University. Available ERIC Clearinghouse on Information and Technology; Syracuse, NY. http://davidlankes.org/rdlankes/Publications/Proceedings/K12DR.pdf

Virtual Service

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Virtual Service. Lankes, R. David (2002). In Melling, M. and Little, J. (Ed.), Building a Successful Customer-service Culture: A guide for Library and Information Managers. Library Association Publishing: London, UK. http://davidlankes.org/rdlankes/Publications/Chapters/VirtServ.pdf